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Free samples with your curbside groceries: How brands are wooing Walmart’s online shoppers


Cure Hydration founder and CEO Lauren Picasso needed to come up artistic methods to get the corporate’s fruit-flavored merchandise into shoppers’ baskets due to the pandemic.

Cure Hydration

Cure Hydration’s fortunate break got here at a wierd time.

Walmart, CVS and Amazon-owned Whole Foods started carrying the start-up’s fruit-flavored hydration powder through the pandemic. Yet packing containers and packets of the electrolyte drink typically lingered at the back of shops as busy staff tried to replenish cabinets with high-demand gadgets like hand sanitizer and paper towels. Its main gross sales driver — providing free samples at sports activities occasions like triathlons or after class at health studios — got here to a halt. Customers weren’t discovering the model as they shopped online or did not see it once they sped via aisles on journeys to the shop.

So as a substitute, Cure Hydration’s founder and CEO Lauren Picasso determined to strive one other technique to get her merchandise into shoppers’ baskets: Free samples tucked into Walmart‘s curbside pickup orders.

“As an emerging brand, we wanted to find a way to get in front of customers knowing they’re not browsing in stores as much as they used to,” she mentioned.

She mentioned the samples lifted gross sales, whereas costing much less and scaling extra simply throughout about 1,000 shops.

Add sampling to the checklist of pandemic-related modifications which will stick. As extra grocery shoppers use curbside pickup and supply, shopper packaged items corporations have needed to experiment with new methods to get their merchandise in entrance of individuals. Major retailers are making an attempt to capitalize on the surge in demand by charging brands for entry to their shoppers and knowledge they’ve gathered about their preferences — whereas additionally delighting prospects with freebies.

The Walmart+ house display on a laptop computer laptop in Brooklyn, New York on Wednesday, Nov. 18, 2020.

Gabby Jones | Bloomberg | Getty Images

A money-making alternative

For years, shopper packaged items corporations have paid retailers for prime actual property in shops that helps them seize a shoppers’ consideration — corresponding to endcaps, a show of merchandise on the finish of an aisle. That equation has modified as extra shoppers retrieve their bagged purchases in a shops’ car parking zone after ordering them online.

Online grocery gross sales within the U.S. grew 54% in 2020 and are anticipated to exceed $100 billion for the primary time this 12 months, in line with eMarketer. The market analysis agency mentioned these habits will outlast the pandemic as a result of shoppers see it as a extra handy technique to store even after they are vaccinated. By subsequent 12 months, eMarketer expects greater than half of the U.S. inhabitants can be online grocery consumers. By 2023, it estimated that online grocery gross sales will make up 11.2% of whole U.S. grocery gross sales.

Walmart’s U.S. e-commerce gross sales grew 79% final fiscal 12 months in contrast with the prior one, fueled by grocery orders, however has but to show a revenue.

Sampling is a money-making alternative for Walmart. The retailer started a pickup and supply sampling program in 2014, however it’s getting extra consideration as extra buyer visitors shifts to the car parking zone. The retailer costs corporations when their product is added to a curbside or supply order.

Walmart is on the lookout for new income streams because it juggles further prices that come with online orders, like choosing grocery orders off cabinets and delivery purchases to prospects. At a current investor assembly, Walmart CEO Doug McMillon mentioned it needs to make use of its attain because the world’s largest retailer to develop different companies, together with promoting. He mentioned it needs to monetize the information it collects about shoppers.

Brands of all sizes

Even the massive brands are taking word. General Mills has revved up the variety of samples that it has paid to put in curbside pickup orders at retailers, together with Walmart, Kroger and Target.

Jay Picconatto, model expertise director of commerce advertising and marketing at General Mills, mentioned sampling in grocery pickup “is something we wouldn’t have even touched two years ago or 18 months ago.” Yet as retailer visitors plummeted final spring and retailers restricted in-store demos, he mentioned the corporate leaned in aggressively.

For instance, some Walmart shoppers might have acquired a pattern of Old El Paso taco seasoning with recipe playing cards round Cinco de Mayo. Walmart handed out its Annie’s Fruit Snacks and Bunny Grahams at a Walmart drive-in film occasion.

“Then, we found, hey, it works and we actually like what is happening,” he mentioned. With extra shoppers choosing up groceries curbside, he mentioned, “It’s a place we want to continue to play.”

Alvis Washington, Walmart’s vice chairman of selling, retailer design, innovation and expertise, mentioned its sampling program will help brands join with the fitting prospects. Personalizing the samples {that a} buyer receives is a key purpose.

It additionally can be utilized to deepen buyer loyalty with Walmart, Washington mentioned. It turned just a few of its retailer parking heaps into drive-in film theaters and trick-or-treating websites. At one retailer close to its Arkansas headquarters, it had a particular occasion for Mother’s Day. It lit up the sky above a number of shops for a vacation drone present.

At every occasion, attendees have been stunned with a swag bag of samples. Washington mentioned the corporate needs to scale that throughout extra of its Walmart and Sam’s Club shops. He described it as a “triple win” — making Walmart a extra interesting buying vacation spot, providing a enjoyable exercise for patrons and creating a possibility for suppliers “to get their new and innovative products in front of customers.”

He mentioned Walmart might begin charging an insertion charge for the swag luggage, prefer it does with its enterprise mannequin for curbside pickup samples, alongside with having corporations cowl the price of the merchandise.

Walmart has additionally examined a welcome field for patrons who be part of Walmart+, its subscription service that it launched within the fall. Each one features a Walmart+ branded tote bag and product samples. He mentioned the retailer is increasing this system and plans to tailor the field extra to buyer preferences sooner or later.

A employee delivers groceries to a buyer’s automobile outdoors a Walmart Inc. retailer in Amsterdam, New York, on Friday, May 15, 2020.

Angus Mordant | Bloomberg through Getty Images

More bang for the buck

Picasso mentioned the brand new approaches to nudge product discovery are simpler and more cost effective. On a very good day, she mentioned an in-store demo handed out about 300 samples — which roughly price 50 cents per pattern, together with the charge for reserving area at a retailer and staffing it. She mentioned the price of together with a pattern in a curbside pickup order or swag bag varies by retailer, however usually ranges between 10 cents to 30 cents apiece.

“It ends up being much more economical to get into people’s hands in other ways,” she mentioned.

Picasso mentioned the corporate is testing demo stations once more at just a few Whole Foods shops, with a pandemic twist. Each powder packet is packaged individually and other people can decide up a stick of energy and a branded bottled water, to allow them to safely strive the product at house.

For different meals and beverage merchandise, although, she mentioned the “ick” issue might outlast the pandemic as shoppers stay germ-conscious and do not wish to eat a chopped-up granola bar.

Plus, she mentioned, retailers are getting extra refined and permitting corporations so as to add samples to some curbside pickup orders and never others based mostly on a prospects’ shopping for historical past — a extra focused strategy than counting on the fitting strangers to stroll by and decide up a pattern.

General Mills will proceed to pay for retailer shows, Picconatto mentioned. But, he mentioned the pandemic has modified “how we think about the balance of in-store levers and online levers” — significantly as e-commerce drives the next share of its total gross sales.

“What we ultimately really care about is getting on that shopping list,” he mentioned.



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