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Consumer Reports is no longer recommending Tesla’s Model S and is panning the reliability of the new Model Y


Brand new Tesla Model S automobiles sit on entrance of a Tesla showroom on August 2, 2017 in Corte Madera, California. Tesla will report second-quarter earnings right now after the closing bell.

Justin Sullivan | Getty Images

Consumer Reports is no longer recommending Tesla’s Model S and is panning the reliability of the new Model Y. 

The Consumer Reports’ annual Auto Reliability Survey, launched Thursday, additionally dropped a Toyota model from No. 1 for the first time in 15 years, though the Japanese automaker’s autos maintained excessive reliability scores general.

Tesla’s Model S had issues with its air suspension and major laptop and touchscreen controls, in keeping with Jake Fisher, senior director of auto testing at Consumer Reports. The Model Y had physique {hardware} and paint issues, he mentioned.

Consumer Reports in 2015 ranked the Model S as its top-rated automobile ever. Now, Fisher mentioned, “We see a variety of problems on that car. It’s wavered throughout its life cycle” as Tesla has constantly up to date the Model S, which was launched in 2012.

Typically older fashions fare higher in reliability as corporations have a tendency to deal with issues as the autos age, however Tesla has continued to replace the automobiles with out a lot change to their exteriors, together with over-the-air, or distant, software program updates — an rising development in the auto trade led by Tesla.

Overall, Tesla ranked second to final in the reliability research. It was down two spots from a yr in the past because of the points recognized in the Model S and the Model Y, which went on sale earlier this yr. The Model Y has “well below average reliability,” the publication mentioned.

In a current, extensively reported incident, the glass roof flew off of one proprietor’s model new Tesla Model Y.

Tesla Model S twin motor all electrical sedan on show at Brussels Expo on January 9, 2020 in Brussels, Belgium.

Sjoerd van der Wal | Getty Images

Many of the issues recognized by Consumer Reports have been ongoing for Tesla. The firm notified homeowners of older Model S and Model X autos that Tesla will some refunds for repairs if the proprietor beforehand needed to pay out of pocket to repair an issue of their major computer systems. That drawback manifested as a clean touchscreen, and drivers shedding entry to temperature controls, rear view cameras and different glitches. It was associated to memory-device failures in the laptop that shops information from the automobile.

After Tesla despatched that discover to homeowners, the National Highway Traffic Safety Administration expanded a security probe into the points with the major computer systems in Model S and Model X autos comprised of 2012 to early 2018. Depending on outcomes of the engineering evaluation, the federal probe might immediate a compulsory recall that goes past Tesla’s guarantee adjustment. According to NHTSA paperwork, roughly 159,000 autos might have been effected.

Of the 26 manufacturers ranked in the Consumer Reports reliability survey, Japanese automakers fared the finest.

For the first time, the Japanese model Mazda ranked at the prime of the nonprofit group’s reliability record. Toyota autos ranked second and third. Toyota merchandise had all the time topped the reliability rankings since the survey started in 2005, Consumer Reports mentioned.

Buick, Honda and Hyundai had been No. 4-6 on this yr’s reliability record. Ford Motor’s Lincoln model, down 11 spots from a yr in the past, ranked final in the research, behind Tesla.

The survey, which covers the 2000-2020 mannequin years, is based mostly on information collected from homeowners of greater than 300,000 autos. The nonprofit then assigns a predicted new-vehicle reliability rating to numerous nameplates based mostly on their quantity of reported issues and different measures.

The reliability ranking is a key ingredient to Consumer Reports’ general rating of a automobile and whether or not or not it is “recommended” for shoppers. The general rating additionally consists of road-test efficiency, proprietor satisfaction survey outcomes, whether or not a automobile comes with key security techniques, and outcomes from crash assessments, if relevant.

Here are the scores:

Correction: This story has been up to date to mirror that this was the first yr for the Model Y rating in the record and the Model S fell in its standing.



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